In exceptional circumstances we accept returned goods with a 15% handling charge but only if the following conditions are met:

  1. When returning items, make sure they are securely packaged. We cannot refund goods damaged in transit if items are poorly packaged.
  2. The item must be in perfect resalable condition with any shrink wrap still intact.
  3. A request must be made to the company within 7 days of receipt of goods.
  4. No returned goods will be accepted unless a returns authorisation has been given. The appropriate reference number must be quoted on accompanying documentation.
  5. For your own protection please obtain a proof of postage/ receipt from the carrier as the company accepts no responsibility for lost parcels sent by you.
  6. Indigo Nails will not be responsible for any postage costs.